The Full Coverage Service Agreement provides coverage for the tool, inclusive of vacuum pumps, internal circuit cards, power supplies, control modules, high-voltage components, vacuum components, and the electron optics. Further, the Agreement covers all labor, travel, & expenses incurred by SEMTech Solutions during the execution of coverage as well as unlimited emergency calls. Technical support is always available through direct contact with your local Service Manager and/or the Home Office, with on-site escalation as needed to complete any task at hand.
The Service Agreement also includes (2) Preventative Maintenances (PMs) as part of the coverage. The PM is a comprehensive service providing optimum instrument performance, inclusive of calibration, beam-path parts cleaning, alignment of electron-optical column, and several other points.
1. The tool is maintained for optimum performance as needed, with planned Preventative Maintenance procedures.
2. Fixed-cost budgetary expense.
3. Access to Regional & National Field Service Response Centers.
4. No additional cost worries for covered parts.