Your Scanning Electron Microscope (SEM) is a core part of your work — which is why it must function properly at all times. For that reason, it’s important to routinely check your SEM and have it serviced when needed. What are the options available for servicing your tool?
Per Diem Servicing
When an issue arises with your tool, and you are not on a service plan, you will work with a provider on a per diem basis. This may include repairing or replacing parts such as your vacuum pumps, internal circuit cards, power supplies, control modules, high-voltage components, and more — or it may include troubleshooting unclear problems to identify and implement a solution. While this type of service is not routine, it allows you to efficiently fix your machine and continue using it for its intended purpose.
The process may look different depending on who your service provider is, but when you work with SEMTech Solutions, the steps are simple: you work with our team to determine the issue, we provide an estimated cost of repair, and service personnel are dispatched from the regional response center to fix your equipment.
Full Coverage Service
Depending on the provider you work with and your specific maintenance plan, service plans can vary greatly. When you work with SEMTech Solutions, we provide a full-coverage service plan that includes preventative maintenance, access to field service engineers when issues arise, and coverage of costs for needed parts. This combination ensures that your SEM will be up and running with minimal downtime.
The most effective way to keep your SEM running its best is to routinely have it checked and serviced by an expert. Preventive maintenance ensures key components are performing as expected and your SEM is ready to fulfill its purpose day in and day out. Your service provider will perform all preventive maintenance procedures. When you work with SEMTech Solutions, this includes:
- Electron-Optical Column Service
- Electronics Service
- Vacuum Components Service
Access to Field Service Engineers
If an issue arises with your tool, our team will be available to troubleshoot. We have engineers located throughout North America and Europe who will be dispatched to your site to address your needs immediately. Note: For customers with the SEMView8000, a lot of issues can be resolved online.
Cost of Parts
When you are on a full-coverage service plan with SEMTech Solutions, all replacement parts and items needed to complete the service are included in the cost of your plan. This saves you from unexpected costs as issues occur.
SEM Servicing: Where to Start?
When it comes to maintaining your SEM, it’s important to have service you can rely on. SEMTechSolutions has been trusted by customers to keep their tools running for over 20 years. Our team takes pride in the solid relationships we have built with our clients and we welcome the opportunity to meet with you and learn about your service needs.
Whether you’re looking for a refurbished system, equipment upgrades, or a new software solution, our SEM experts can help you get the job done and continue to keep your tool running.