SEM Service

Our plans are diverse, economical and extensive. Our nationwide service team has the technical expertise to service all major brands of Scanning Electron Microscopes.

SEMTech Solutions’ service options listed below offer complete support for optimal system performance.

SCANNING ELECTRON MICROSCOPE REPAIRS

Our plans are diverse, economical and extensive. Our nationwide qualified service team has over 200 years of combined experience servicing Scanning Electron Microscopes (SEMs).

SEMTech Solution’s service contracts offer complete support for optimal system performance.

Typically, our standard service contracts include:

  • Planned maintenance
  • Onsite service visits
  • Access to STS technical support
  • Account management

Full Coverage Service Plan for Win10 TM Refurbished SEMs

The Full Coverage Service Agreement provides coverage for the tool, inclusive of vacuum pumps, internal circuit cards, power supplies, control modules, high-voltage components, vacuum components, and the electron optics. Further, the Agreement covers all labor and travel related expenses.

The Service Agreement also includes (2) Preventative Maintenances (PMs) as part of the coverage.
  • Key Benefits:
  • The tool is maintained for optimum performance, with planned Preventative Maintenance procedures.
  • Fixed-cost budgetary expense.
  • Access to Regional & National Field Service Response Centers.
  • No additional costs for covered parts.

Per Diem Servicing on Scanning Electron Microscopes (SEMs)

Per diem services are offered as “on demand”, time & materials. Services are tailored per the individual instrument and current options/accessories package.

We will provide a quotation for the tasks required, as well as insight into completely solving various problems encountered while onsite. We offer knowledgeable, dependable engineers for repairs and Preventative Maintenance (PM) procedures.

  • Key Benefits:
  • The tool is serviced & maintained as required.
  • An estimated cost of repair/service can usually be predetermined prior to onsite visit.
  • Expenses can be estimated and provided as part of the quotation.
  • Service personnel will be dispatched from the regional service response center.

Scanning Electron Microscope (SEM) Preventative Maintenance

SEMTech Solutions PM Procedure is designed to include important checks and action-items that enhance performance and keep the SEM operating at peak levels. Our PMs consist of (3) major areas:

  1. Electron-Optical Column Service
  2. Electronics Service
  3. Vacuum Components Service
  • Key Benefits:
  • The PM is a comprehensive service program to ensure optimum performance of the tool.
  • The service procedure can be scheduled in 3 or 6-month intervals depending on the throughput and application of the tool.
  • The PM procedure can provide a means to detect possible issues at the earliest stage, and help to minimize costly downtime.

SEM Customer Support Guide (PDF Download)

Questions?

Address :

SEMTech Solutions, Inc.
3 Executive Park Drive
North Billerica, MA 01862 USA

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